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If you do not have your own IT resource, we can assist your existing IT department or we can be your out sourced IT solution. We can take care of your day-to-day IT issues and support your IT managers in their role and take pressure away from your internal resource.
Our Modern Workplace Support is delivered remotely, or through our field engineering team and ASL proactively monitor all workstations and servers.
ASL modern workplace support includes:
We have a 4-hour response SLA (business hours) on all support issues, maintenance alerts and change requests. Our team aim to resolve issues on the 1st phone call1.
Our support team constantly monitors the servers and workstations of our entire customer base. Our bespoke monitoring tool can automatically create and send alerts to ensure our operations team respond in a timely manner.
We complement existing IT departments, using our specialist knowledge in modern technology, so you are able to make informed decisions about what technologies you should be implementing into your environment.
We help with the deployment of your chosen technologies and enable your on-site IT staff to deal with day-to-day issues. Any issues that are more complex can be passed to us, we can then assist in issue resolution, or if needed we can refer to our partners for assistance. We are constantly updating our skill set, so you don’t have to. Support can include:
We provide extended support for business-critical issues that can be easily scaled up or down according to your business priorities. Our modern workplace support service is aligned to your business needs, so call us to discuss your requirements.
Depending upon requirements we can provide a regular health check service which will check your key servers are functioning at an optimum level. We will make recommendations based on these checks and discuss any findings with you.
Our quarterly patching service ensures all key servers will be updated with the latest patch and firmware releases. This is great for those devices that tend to be ignored after initial deployments, it can also reduce downtime if problems occur, as these updates will not have to be loaded on retrospectively. Often the importance of these updates is overlooked to the detriment of the business. These patches are applied in a controlled fashion outside of normal business hours with a regression plan in place.
We provide extended support for business-critical issues that can be easily scaled up or down according to your business priorities. Our modern workplace support service is aligned to your ever-changing business needs, call us to discuss your how we can help.
IT Service Schedules for our services can be viewed here2.
NOTES
1 Internally we have averaged a sub-1-hour response time to Tier 1 issues in 2024
2 IT Support Services Schedule and Infrastructure Support Services Schedule.
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Awareness Software Ltd is Registered in England and Wales Company No. 03705875. Registered Office: The Copper Room Deva Centre, Trinity Way, Manchester, M3 7BG.
VAT Registered No. 725863511
Opening Hours: Monday – Friday 9am -5pm
©2024 Awareness Software Ltd.
Awareness Software Ltd is Registered in England and Wales Company No. 03705875.
VAT Registered No. 725863511
Opening Hours: Monday – Friday 9am -5pm
©2024 Awareness Software Ltd.